Frequently Asked Questions
Everything you need to know about our artisanal brushes and services.
What makes Hakuhodo brushes unique compared to other brands?
Our brushes are handcrafted in Kumano, Japan, using traditional techniques. Unlike mass-produced brushes, we never cut the tips of the hair, preserving the natural tapered ends for an incredibly soft feel and superior makeup application.
How should I clean and maintain my natural hair brushes?
For daily maintenance, gently wipe the bristles on a soft tissue. For deep cleaning, use a mild soap or dedicated brush cleanser with lukewarm water, reshape the head, and lay flat to dry away from direct sunlight.
Do you offer international shipping?
Yes, we ship our products globally. Shipping costs and delivery times vary by destination and are calculated at checkout. Please note that customers are responsible for any local customs duties or taxes.
What is your return policy for beauty tools?
Due to hygiene reasons, we can only accept returns on unused, unopened products in their original packaging within 30 days of purchase. If you receive a defective item, please contact our support team immediately.
Are your brushes cruelty-free?
We source our natural hair as a byproduct of other industries and ensure ethical standards are met. We also offer a wide range of high-quality synthetic fiber brushes for those seeking vegan-friendly options.
How can I track my order status?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your shipment's progress.